And I thank you too, Jim.

It seems to me that over the past couple of years Ancestry.com has taken its subscriber base for granted, and is much less interested in customer relations/customer service than it had been previously. I recall just a few years back I would receive at least a couple of calls each year from a sales rep, offering a new upgrade or introducing a new feature, and offering to address any problems or answer any questions; and this sometimes resulted in another sale for them. Now, it's take it or leave it, and they don't really seem to give a damn which way you decide. Thanks again for your tip.