The Virginia in the Civil War Message Board

The Military Records Research Service
In Response To: John Mangus ()

Dear Bill,

I just wanted to make a short comment on your posting, which states "I have ordered material from History-Sites.com and find no service number on any of the forms. I was a little disappointed with the material from History-sites. I didn't find much usable information. I have received much more help from people who have responded to my posts on this site than anyplace else."

Some may get the impression that you are criticizing or complaining about the records provided by the Military Records Research Service, as though we have provided a poor quality or incomplete product. We have no control over the length of the record, what is included or the quality of the microfilm images. We DO provide the "complete" files from the National Archives and Records Administration and make every attempt to improve or enhance the quality of the images, as much as possible, even to the extent of going to alternative repositories to examine other copies of the microfilm. We provide a quicker and less expensive service than the NARA, Broadfoot and other competitive services. Plus, you can always speak directly with me or the researcher assigned to "pull" your record(s). That personal service is available from no other service, that I'm aware of.

I presume your disappointment is more accurately directed toward the source of these records, the National Archives microfilms or files and not History-Sites.Com. When you state "material from History-sites." it may appear to some, you are identifying us as having a different or sub-standard set of records. The records are the same records provide by the NARA. We can only be responsible for how quickly we process, and if the copied images are equal to or better than those provided on the microfilm or, in certain cases, from the original documents. If you do have additional complaints or comments, please contact me at webmaster@history-sites.com.

Jim Martin

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